UNITEDHEAVYHAUL.COM
TERMS AND CONDITIONS
Effective Date
Last Updated: June 2026
1. Introduction
These Terms and Conditions (“Terms”) govern the use of the United Heavy Haul website, services, transportation arrangements, freight brokerage services, logistics services, carrier network, customer portal, and any related agreements between United Heavy Haul (“United Heavy Haul,” “Company,” “we,” “our,” or “us”) and any customer, shipper, consignee, carrier, or website user (“User,” “Customer,” or “You”).
By accessing our website, requesting a quote, booking transportation services, or using any Company services, you agree to be bound by these Terms.
2. Company Information
United Heavy Haul
Website: www.unitedheavyhaul.com
Customer Portal: customer.unitedheavyhaul.com
Carrier Portal: carrier.unitedheavyhaul.com
Email: Operations@unitedheavyhaul.com
Phone: 866-946-7764
Business Address:
16101 Laramie Ave, Oak Forest, IL 60452
3. Transportation Services
United Heavy Haul provides:
- Heavy haul transportation
- Oversize load transportation
- Specialized freight transportation
- Freight brokerage services
- Equipment transportation
- Construction equipment transportation
- Machinery transportation
- Container transportation
- Export logistics services
- Domestic transportation services
United Heavy Haul LLC operates as a transportation broker and may arrange transportation through authorized third-party motor carriers.
4. Quotes and Pricing
All transportation quotes are estimates based upon information provided by the customer.
Pricing may change due to:
- Weight changes
- Dimension changes
- Route changes
- Permit requirements
- Escort requirements
- Fuel price fluctuations
- Delays caused by customer
- Port congestion
- Weather conditions
- Government restrictions
- Carrier availability
Quotes are valid only for the period specified in the quotation.
Final billing may differ from the original estimate if shipment information provided is inaccurate or incomplete.
5. Customer Responsibilities
Customers are responsible for:
- Providing accurate shipment information
- Providing correct pickup and delivery locations
- Providing accurate dimensions and weights
- Ensuring freight is ready at pickup
- Securing any required site access
- Obtaining any required permits not specifically included in writing
- Ensuring equipment is properly prepared for transport
Customers shall be responsible for any additional costs resulting from inaccurate shipment information.
6. Payment Terms
Unless otherwise agreed in writing:
- Payment is due upon receipt of invoice.
- Deposits may be required before dispatch.
- Outstanding balances may delay shipment release.
- Late payments may incur interest charges of 1.5% per month or the maximum amount permitted by law.
- Customer agrees to reimburse collection costs, attorney fees, and court costs incurred in collecting overdue balances.
7. Carrier Selection
United Heavy Haul reserves the right to select qualified carriers for transportation services.
Carrier selection is based on:
- Safety ratings
- Insurance coverage
- Equipment availability
- Service requirements
- Regulatory compliance
The Company does not guarantee the use of any specific carrier unless agreed to in writing.
8. Cargo Claims
Any cargo damage, loss, or shortage must be reported:
- At delivery whenever possible.
- Within 24 hours of delivery.
- In writing with supporting documentation.
Failure to properly document damages on the Bill of Lading may impact claim eligibility.
Cargo claims are subject to the terms and limitations of the transporting carrier’s cargo insurance policy and applicable federal regulations.
9. Delays and Force Majeure
United Heavy Haul LLC shall not be liable for delays caused by:
- Weather
- Road closures
- Permit delays
- Government actions
- Labor strikes
- Equipment failures
- Traffic conditions
- Port delays
- Natural disasters
- Events beyond reasonable control
Delivery dates are estimates only and are not guaranteed unless specifically agreed upon in writing.
10. Limitation of Liability
To the fullest extent permitted by law, United Heavy Haul LLC shall not be liable for:
- Consequential damages
- Loss of profits
- Business interruption
- Loss of use
- Indirect damages
- Special damages
The Company’s maximum liability shall not exceed the amount paid by the customer for the specific transportation service giving rise to the claim.
11. Website Use
Users may not:
- Attempt unauthorized access to Company systems.
- Disrupt website operations.
- Submit false shipment information.
- Use the website for unlawful purposes.
- Copy or reproduce website content without permission.
12. Intellectual Property
All content, graphics, logos, software, text, pricing tools, calculators, databases, and intellectual property displayed on United Heavy Haul websites remain the exclusive property of United Heavy Haul.
No content may be copied, reproduced, distributed, or modified without prior written permission.
13. SMS Communications
By submitting your phone number through our website, quote forms, customer portal, carrier portal, email communications, or other Company channels, you consent to receive text messages from United Heavy Haul.
Message types may include:
- Quote updates
- Shipment status updates
- Dispatch notifications
- Pickup notifications
- Delivery notifications
- Carrier communications
- Customer service responses
Message frequency varies.
Message and data rates may apply.
Reply STOP to unsubscribe.
Reply HELP for assistance.
United Heavy Haul does not sell or share mobile phone information with third parties for marketing purposes.
14. Privacy
Customer information will be handled according to our Privacy Policy.
United Heavy Haul may collect information necessary to provide transportation and logistics services.
15. Indemnification
Customers agree to defend, indemnify, and hold harmless United Heavy Haul, its owners, employees, contractors, affiliates, agents, and representatives from any claims, losses, damages, liabilities, costs, and expenses arising from:
- Inaccurate shipment information
- Customer negligence
- Violation of applicable laws
- Breach of these Terms
- Unsafe loading or unloading conditions
16. Governing Law
These Terms shall be governed by the laws of the State in which United Heavy Haul maintains its principal place of business, without regard to conflict of law principles.
Any dispute arising from these Terms shall be resolved exclusively in the state or federal courts having jurisdiction over the Company’s principal place of business.
17. Changes to Terms
United Heavy Haul reserves the right to modify these Terms at any time.
Continued use of our website or services constitutes acceptance of any updated Terms.
18. Contact Information
United Heavy Haul
Website: www.unitedheavyhaul.com
Email: Operations@unitedheavyhaul.com
Customer Portal: customer.unitedheavyhaul.com
Carrier Portal: carrier.unitedheavyhaul.com
For questions regarding these Terms, please contact our office.
